With the new online system we will deal with all requests within 2 working days. To help ensure the telephone line to the practice is as accessible as possible for the more urgent cases we are asking all patients who have a smartphone, tablet, laptop or PC to use the online forms rather than telephoning and getting the reception team to complete them – all forms are dealt with in the order they come in and getting a receptionist to complete it will not mean it is dealt with any quicker. If the online system advises you to contact the practice immediately as your condition is more urgent then make the reception team aware of this when you telephone the practice and your issue will be handled appropriately. The practice’s responses can be found in the document at the bottom of this page. Our Patient Participation Group (PPG) raised some concerns regarding access for patients with hearing difficulties. Patients with hearing difficulties should complete an Online Triage Form, there will an opportunity to specify the preferred method of communication, and times that you are available. Those who cannot use online forms because of difficulty with English, with reading or writing, or with using technology (smartphone, tablet or computer) can contact reception for assistance, and will be supported to complete the forms or the receptionist will complete a form on their behalf. If the GP/Nurse Practitioner needs to see you in person, they will book an appointment on a suitable day and make it for an appropriate amount of time (not limited to the historic 10 minute appointments).by our nurse practitioners or clinical pharmacists) can be booked with the right person. Symptoms that can be assessed and treated in particular clinics (e.g.Simple requests that need telephone advice (or other information to be provided) can be addressed promptly.
0 kommentar(er)
